Privacy Policy

Effective August 5, 2026

This policy explains what E2 Entertainment LLC ("TopBid," "we") collects when you use topbid.live and its subdomains, how it is used, and the choices you have. The short version: we collect the minimum needed to run live auctions and settle sales, payment card details go to Stripe and never touch our servers, and we do not sell your information to anyone.

1. What we collect

• Seller accounts: your handle, display name, email, password (stored only as a salted cryptographic hash, never as plain text), and the profile you choose to publish (photo, social links).
• Seller ship-from address: if you choose to buy shipping labels through TopBid, we store the address you ship from and, if you set one, the separate return address you want printed on your labels. We use it for nothing except printing labels you ask us to print, and we never publish it. You can change or remove it at any time. If you set a return address that is different from where you ship from — a PO Box, for example — then that is what appears on the label, and the address you ship from is not printed on it.
• Bidders (no account needed): the display name you type, a random device identifier that keeps your bids attributed to you, and the bids you place. Bids and display names are public on the auction and on the Seller's stream.
• Winners: the shipping details you submit (name, address, email). These are delivered to the Seller so they can ship your item, and are otherwise stored on your own device and in the Seller's console rather than in a central profile about you. TopBid does not keep your address. If the Seller buys a shipping label through us, your address passes through our server to the shipping carrier in that single request so the label can be printed, and is not written to our database. The carrier and the postal service necessarily receive it, because that is what a parcel is addressed with.
• Payments: handled by Stripe, Inc. Card numbers and bank details go directly from you to Stripe and are never seen or stored by TopBid. We receive transaction metadata (amounts, status, last four digits) needed to run the auction and settle fees. Stripe's handling is described in the Stripe Privacy Policy. Sellers completing payout verification provide identity details directly to Stripe under the same policy.
• Technical basics: standard server logs (IP address, request, timestamp) kept for security and debugging, and browser storage as described in Section 4.

2. How we use it

• Running auctions in real time: showing bids, leaderboards, and winners on the auction page, the Seller's console, and the Seller's stream overlay.
• Settling sales: charging winners, deducting platform fees, releasing Seller payouts, and keeping records needed for disputes, chargebacks, and tax reporting.
• Getting items delivered: passing the winner's shipping details to the Seller.
• Safety: preventing fraud, shill bidding, and abuse, using signals like device identifiers and transaction patterns.
• Support and legal compliance.

We do not sell or rent personal information, and we do not use it for third-party advertising.

3. When we share it

• Between the people in a sale: winners' shipping details go to their Seller; bidders' display names and bids are public to the auction.
• Stripe, to process payments, verify Sellers, and meet financial regulations.
• Service providers that host our infrastructure and deliver our email, bound to use the data only for those services.
• Legal: when required by law, subpoena, or to protect the Platform and its users from fraud or abuse.
• Business transfer: if TopBid is acquired or merged, data transfers with it under this policy's protections.

4. Cookies and browser storage

We use your browser's local storage for function, not tracking: keeping you logged in, remembering your bid name and device identifier, and saving Seller console state. We run no third-party advertising trackers and no analytics that identify you personally. Payment pages may set cookies required by Stripe for fraud prevention.

5. Where data lives and how long

Data is stored on infrastructure we operate. Account data is kept while your account is active. Transaction records are kept as long as needed for disputes, chargebacks, accounting, and tax obligations, then deleted or anonymized. Server logs rotate on a short schedule. To close your account or request deletion of your data, email support@topbid.live; we will honor the request except for records we are legally required to keep (such as completed transaction records).

6. Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@topbid.live. California residents may exercise the access, deletion, and non-discrimination rights provided by the CCPA; because we do not sell personal information, no opt-out of sale is needed. We respond to verified requests within the timeframes the law requires.

7. Age

The Platform is for adults: you must be 18 or older to sell, bid, or buy. We do not knowingly collect information from children under 13, and we delete any such information we become aware of.

8. Security

Traffic is encrypted with TLS, passwords are stored as salted hashes, payment credentials never touch our systems, and access to production infrastructure is restricted. No system is perfectly secure; if a breach affects your data, we will notify you as the law requires.

9. Changes

We will update this policy as the Platform evolves, and the effective date above always reflects the current version. Material changes will be announced on the Platform.

10. Contact

E2 Entertainment LLC · support@topbid.live