Terms of Service

Effective August 5, 2026

Welcome to TopBid.Live. These Terms of Service ("Terms") are a binding agreement between you and E2 Entertainment LLC ("TopBid," "we," "us"), the operator of topbid.live and its subdomains (the "Platform"). By creating an account, placing a bid, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. What TopBid is, and what it is not

TopBid is a venue. We provide the technology for streamers ("Sellers") to run live auctions and for viewers ("Bidders") to bid on and purchase items. Every sale is a contract directly between the Seller and the winning Bidder. TopBid is not the seller of any item, does not take title to any item, does not take possession of any item, and is not a party to the sale. We do not guarantee any item's condition, authenticity, legality, or delivery, which are the Seller's sole responsibility.

2. Payments and TopBid as limited payments agent

Payments on the Platform are processed by Stripe, Inc. ("Stripe"). Each Seller appoints TopBid, and TopBid accepts the appointment, as the Seller's limited payments agent solely for the purpose of receiving, holding, and settling payments made by Bidders in connection with that Seller's sales. A Bidder's payment made through the Platform is considered payment made directly to the Seller, and satisfies the Bidder's payment obligation to the Seller for the applicable purchase, regardless of when or whether TopBid settles the related funds to the Seller. Sale proceeds are held and settled through the Seller's connected Stripe account, subject to the release schedule in Section 7.

3. Accounts and eligibility

• You must be at least 18 years old to create a Seller account, place a bid, or make a purchase on the Platform.
• Sellers must register an account. Bidders may participate as guests without an account.
• Account information must be accurate and kept current. Your handle is your permanent address on the Platform; certain names are reserved for verified brands, artists, and operational use, and we may reclaim any handle that impersonates a person or brand.
• You are responsible for everything done under your account and for keeping your password secure. Tell us immediately at support@topbid.live if you believe your account is compromised.
• To receive payouts, Sellers must complete identity verification and connect a payout method through Stripe. TopBid never sees or stores your full banking or card details.

4. Bidding

• Every bid is a binding offer to buy at that price. Do not bid amounts you are not prepared to pay.
• The highest valid bid when the auction ends wins, as determined by the Seller's console, which is authoritative for auction state.
• Auctions may extend automatically when bids arrive in the closing seconds ("anti-snipe"). The Seller sets the auction length, extension window, starting price, and minimum raise.
• Bidding is always free. We never charge anyone to place a bid. Only the winning Bidder pays, and only the final price.
• We or the Seller may require payment verification (such as a card on file) before accepting or retaining bids, and may remove bids that appear fraudulent, manipulative, or unverifiable.

5. All sales are final

The only claims the Platform accepts are described in Section 8, and they are limited to non-delivery.

6. Fees

Sellers pay TopBid a platform fee on completed sales, deducted automatically from sale proceeds at the time of the transaction. The fee applicable to your account is the fee in effect when your auction closes.

• The fee is a percentage of the item price — currently a flat 10%, with no minimum fee, no subscription and no listing fee. The percentage is shown to you before you list.
• We charge no fee on shipping. Whatever you charge a Bidder for postage is yours; if you charge more than the label costs you keep the difference, and if you charge less you cover it. A shipping charge is capped at $250 per sale; an amount set above the cap is charged at the cap.
• Card-processing costs are passed through to the Seller at cost on each sale: the card networks' percentage of the amount charged plus their flat per-transaction cost (currently 2.9% + 30¢). These are costs the card networks charge on every transaction, we add no markup to them, and they are disclosed alongside the fee rather than folded into it.
• Running an auction is free, and cancelling an auction before it closes is always free: nobody is charged and no fee applies.
• Bidders are never charged fees by TopBid. A Bidder pays the winning bid and the postage the Seller set, and nothing else.

7. Payouts

• Sale proceeds are collected and held by the Platform, and are released to the Seller's connected Stripe account after delivery: for shipped items, when carrier tracking shows delivery plus the claim window in Section 8; for non-shipped items (digital files), 24 hours after the auction closes.
• Released funds are batched rather than sent one sale at a time: they are deposited to the Seller's payout method once the released total reaches a threshold, or after a fixed number of days from the oldest released sale, whichever comes first. The threshold and the number of days are shown to you in your console, along with what is currently waiting and the date it will arrive. Batching exists because each deposit carries a fixed cost; the second condition guarantees no Seller waits indefinitely for funds that have been released, whatever their volume. Release itself always requires the delivery confirmation described above.
• You may request an immediate payout of released funds at any time instead of waiting for the batch.
• We may delay release or reverse settlement where a transaction appears fraudulent, violates these Terms, or is subject to a payment dispute, and we may set off refunds and chargebacks against held or future proceeds.

8. Delivery and the claim window

• Sellers must ship physical items promptly with tracking, to the address the winning Bidder provides.
• Winning Bidders may file a claim only for non-delivery: the item never arrived, or the package arrived without the item. Claims must be filed within 24 hours of the carrier's recorded delivery. After that window closes, funds release and no Platform claim is available.
• If tracking never shows delivery, funds do not release to the Seller. The sale is resolved by refunding the Bidder in full, or by Platform review of the delivery evidence — it is never resolved by paying out an unconfirmed shipment automatically.
• Damage in transit is a claim against the carrier or the shipment's insurance, not grounds for a refund from the Seller through the Platform.
• Condition complaints about as-is goods shown on stream are not claims the Platform accepts (Section 5).

9. Your ship-from address

A shipping label must carry a return address. TopBid does not choose yours, and TopBid is not a mail service.

• You choose it, and it is yours. Every label bought through the Platform prints a return address that you supplied and you control. You are responsible for it being accurate, current, deliverable, and lawful for you to use. You may use your home address, a Post Office box, a private mailbox, or a business address.
• TopBid is not a mail agency. TopBid does not provide, own, rent, or operate any mailbox, mail drop, post office box, or receiving address, is not a Commercial Mail Receiving Agency as defined in Domestic Mail Manual 508.1.8, and does not accept delivery of mail or packages on anyone's behalf. We never receive your mail, your packages, or anything returned to you.
• Third-party addresses are between you and the provider. If the Platform helps you find or configure an address operated by someone else, including the Postal Service or any commercial mailbox provider, that agreement is solely between you and them. You pay them, they hold your mail, their terms govern, and TopBid receives nothing under it.
• We never sign anything for you. Any application or identity verification needed to obtain an address — including USPS Form 1583 or PS Form 1093 — is completed and signed by you, in your own name, directly with that provider. TopBid does not complete, sign, witness, notarise, or submit any of it, and does not collect or store your identity documents for this purpose.
• Keeping it alive is your responsibility. If your address lapses, is closed, or stops accepting mail, including for non-payment to your provider, mail sent to it may be returned or destroyed and neither TopBid nor the provider is obliged to recover it. Where we know an address is inactive we will refuse to print a label against it; we cannot detect every such case.
• A return address is not anonymity. Everyone who handles your package can read the label. Using a mailbox address instead of your home address means they see the mailbox — it does not make the shipment anonymous, and we make no representation that any address is private or protected from disclosure by legal process.
• Where the postage is priced from matters. Your label is priced from the address you ship from. Posting it somewhere else can leave the postage short, and the Postal Service may bill the difference to your Bidder. We warn you when the two differ; heeding it is yours to do.

To the maximum extent permitted by law, TopBid is not liable for loss, delay, destruction, theft, or misdelivery of any mail or package sent to, or returned to, an address you have configured; for any act or omission of the Postal Service or any mailbox provider; or for any consequence of an address becoming inactive or closed.

10. Prohibited items

The full list, including the categories that need a licence and what happens when a listing breaks the rules, is at Prohibited & Restricted Items, which forms part of these Terms. In summary, you may not auction or sell: illegal items or items you do not have the right to sell; stolen goods; counterfeit or replica goods; firearms, ammunition, explosives, or weapons; drugs, drug paraphernalia, tobacco, nicotine, or alcohol; recalled or hazardous items; live animals; human remains or body parts; sexually explicit material; personal data; financial instruments, gift cards, or currency; items that infringe intellectual-property rights; services, appearances, performances, promotional mentions, or any other sale of a person's time or access to them rather than an item; subscriptions, memberships, tips or donations; or anything prohibited by Stripe's restricted business list. We may remove any auction and terminate any account at our discretion.

11. Prohibited conduct

• Shill bidding: bidding on your own items, directly or through others, or any coordinated bidding intended to inflate price or manufacture activity.
• Bid interference: bidding with no intention to pay, or interfering with another person's ability to bid.
• Fee circumvention: using the Platform to find a buyer and completing the sale off the Platform to avoid fees.
• Pay-to-bid schemes: charging anyone for the act of bidding is prohibited on this Platform in all forms.
• Scraping, reverse engineering, probing, or disrupting the Platform; misrepresenting your identity; violating any applicable law.

12. Your content

You keep ownership of the content you upload (photos, profile information, item descriptions). You grant TopBid a worldwide, non-exclusive, royalty-free license to host, display, and reproduce that content for operating and promoting the Platform. You are responsible for having the rights to everything you upload. To report content that infringes your intellectual-property rights, email support@topbid.live with the item's location, proof of your rights, and your contact information, and we will review and remove infringing material.

13. Termination

You can stop using the Platform at any time; Sellers can close their account by contacting support once outstanding sales are settled. We may suspend or terminate accounts, cancel auctions, or withhold Platform access for violations of these Terms, fraud, legal risk, or abuse of other users, with or without notice. Sections 2, 5, 6, 8, and 13 through 16 survive termination.

14. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any item will be as expected, delivered, or lawful. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, TopBid and its owners, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the Platform or any sale conducted on it. Our total aggregate liability for any claim will not exceed the greater of one hundred dollars ($100) or the platform fees you paid to TopBid in the twelve months before the event giving rise to the claim.

16. Indemnification

You will defend and hold harmless TopBid from claims, damages, and expenses (including reasonable attorneys' fees) arising from your items, your sales, your content, your use of the Platform, or your violation of these Terms or applicable law.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Before filing any claim, you agree to contact us at support@topbid.live and attempt in good faith to resolve the dispute informally for 30 days. Disputes that cannot be resolved informally will be brought in the state or federal courts located in California, or in small claims court where eligible, and you consent to their jurisdiction.

18. Changes to these Terms

We may update these Terms as the Platform evolves. The effective date above always reflects the current version, and material changes will be announced on the Platform. Continued use after changes take effect is acceptance of the updated Terms.

19. Contact

E2 Entertainment LLC · support@topbid.live